Terms of Service

These Terms of Service ("Terms") govern your use of southfloridalaundry.com and the laundry pickup, wash-and-fold and delivery services provided by South Florida Laundry ("we," "us," or "our"). Please read them carefully.

1. Agreement

By booking a pickup or using our website, you agree to these Terms and our Privacy Policy. You must be at least 18 years old and able to enter into a binding contract to book our services. If you book on behalf of a business, you confirm that you're authorized to accept these Terms for it.

2. Our service

We pick up laundry from addresses in our service area (currently Miami-Dade, Broward and Palm Beach counties, Florida), wash, dry and fold it, and deliver it back to you. We may decline or cancel a booking outside our service area, or for any lawful reason, with a full refund of any amount you paid for that booking.

3. Bags, pricing & payment

• Price. Our standard wash-and-fold price is shown on our Pricing page and at checkout (currently $45 per bag), plus applicable sales tax, if any. The price shown when you book is the price you pay for the bags you booked.
• What counts as a bag. A standard bag is a regular laundry bag or a 13-gallon tall kitchen bag that closes fully. An overstuffed or oversized bag may be counted as more than one bag.
• Extra bags. If we receive more bags than you booked, we'll contact you before processing them. We'll only charge for extra bags with your approval. If you don't approve, we'll return the extra laundry unwashed.
• Payment. Payment is collected when you book through our payment processor, Stripe. By paying, you authorize the charge to your selected payment method. We do not receive or store your full card number.
• Price changes. We may change prices for future bookings at any time. Changes never affect a booking you've already paid for.

4. Scheduling, pickup & delivery

• You choose a pickup date and time window. We'll do our best to arrive within your window, but times are estimates, and traffic, weather or other events may cause delays. We'll text you if we're running late.
• Please have your laundry ready, bagged and accessible at the location in your pickup notes, including any gate or building access details.
• If we can't access your laundry during your window, we'll contact you to reschedule.
• We'll return your laundry to the same location, or as you instruct. Once we deliver to that location and notify you, responsibility for the laundry passes to you.
• Our standard turnaround is shown on our website. It's a target, not a guarantee.

5. Cancellations, refunds & satisfaction

• Before pickup. You can cancel or reschedule for free any time before your pickup window starts, and receive a full refund.
• After pickup. Once we've picked up your laundry, the booking can no longer be cancelled.
• Satisfaction. If you're not happy with how something was washed or folded, tell us within 48 hours of delivery and we'll rewash those items free of charge.
• Refunds are issued to your original payment method. Your bank may take 5–10 business days to show them.

6. Items we don't accept

Please don't include the following. If we find them, we may return them unwashed:

• Dry-clean-only items, and leather, suede, fur, or items labeled hand-wash only or "do not wash"
• Rugs, large comforters or items too big for commercial machines, unless we've agreed in advance
• Items soiled with hazardous materials, chemicals, gasoline or oil, bodily fluids, mold, or pests such as bed bugs or lice
• Cash, jewelry, electronics, keys, documents or other valuables (please check pockets)

For the health and safety of our team, we may refuse any bag we reasonably believe is unsafe to handle.

7. Laundry care

We sort by color and follow garment care labels where reasonably possible. Normal laundering can cause wear, minor shrinkage, fading or pilling, especially in older or delicate items, and we're not responsible for that ordinary wear. We're also not responsible for damage caused by items left in pockets, items without care labels, or items whose labels are inaccurate.

8. Damaged or lost items

• Check your laundry when it arrives. Tell us about any missing or damaged item within 48 hours of delivery, with photos where possible.
• If we're responsible for loss or damage, we'll reimburse you for the item's fair depreciated value, up to $50 per item and $250 per order, unless a higher amount is required by law.
• We may ask to inspect a damaged item before reimbursing you.

9. Text messages

When you book and provide a mobile number, you agree that we may send you transactional text messages about your order, such as booking confirmations, driver updates and delivery notices. These are not marketing messages. Consent is not a condition of purchase.

• Message frequency varies by order. Message and data rates may apply.
• Reply STOP to opt out at any time, or HELP for help. If you opt out, we may not be able to send pickup and delivery updates.
• We will only send marketing texts if you separately give us your prior express written consent, as required by the federal Telephone Consumer Protection Act and the Florida Telephone Solicitation Act.

10. Your responsibilities

You agree to give accurate booking, contact and address information, to have the right to send us the items you provide, and to use our website lawfully. Please don't interfere with the site, try to access it without authorization, or use it to send spam.

11. Disclaimers & limitation of liability

Except as stated in these Terms, our website and services are provided "as is" and "as available." To the fullest extent permitted by Florida law, we're not liable for indirect, incidental, special or consequential damages, and our total liability for any claim relating to a booking won't exceed the greater of the amount you paid for that booking or the reimbursement limits in Section 8.

Nothing in these Terms limits liability that can't be limited under applicable law, including liability for our gross negligence or intentional misconduct, or your rights under the Florida Deceptive and Unfair Trade Practices Act.

12. Governing law & disputes

These Terms are governed by the laws of the State of Florida and applicable federal law. If you have a problem, please contact us first. Most issues can be resolved quickly. Any dispute that can't be resolved informally will be brought in the state or federal courts located in Florida, and you may bring an eligible claim in small claims court.

13. Changes to these terms

We may update these Terms from time to time. We'll post the new version on this page with a new effective date. Changes apply to bookings made after they're posted.

14. Contact us

Questions about these Terms? Email hello@southfloridalaundry.com or use our contact form.